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The Heart of New Mexico Symbol

911 Dispatch

Mission Statement and Core Values:

We at the Torrance County 911 Center, are committed to providing quality customer service by showing respect and compassion to all we serve. We are dedicated in protecting life and property with the utmost efficiency, integrity, and professionalism. We will hold ourselves accountable first before all others. We will act without being asked, inspire the same in others and strive for constant improvement.

Our Core Values include Pride * Dedication * Honesty * Teamwork

What We Do:

  • Dispatching of emergency and non-emergency calls for service for law enforcement, fire, and EMS within Torrance County, including municipalities.
  • Inspection of Public Records Act: IPRA requests may be completed online, sent via email to IPRA@tcnm.us, or via U.S. Mail to the attention of the Records Custodian PO Box 48, Estancia, NM 87016. Forms can be found on the County Attorney page.

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Quicklinks:

News & Announcements:

Job Posting:

911 Operator/Communications Specialist  
Dispatch | McIntosh, NM
Dispatch
Open Until: May 4, 2022 at 12:05 PM MST
Rate of Pay: $17.00 - $19.00 depending on licensure

Click here for details

Employment Opportunities:

We have eleven 911 Dispatcher positions. Uncertified dispatchers start out at $14.35 per hour, which increases to $15.43 after they become a certified Public Safety Telecommunicator at the New Mexico Law Enforcement Academy.

Training:

The Torrance County 911 Dispatch new hires will be required to go through 30 days classroom training, taught by our qualified instructors. Afterwards they will do on the job training in which they will always work along side other fully certified 911 call-takers/dispatchers for 1 to 10 months. Within the first year they are required to attend the three (3) week New Mexico Law Enforcement Academy Public Safety Telecommunicator course in Santa Fe where they will acquire their state certification.

During the period of on the job training the new hire will be required to obtain several mandatory certifications/licenses such as:

  • Cardio-Pulmonary Resuscitation (CPR)
  • Emergency Medical Dispatch (EMD)
  • NCIC – National Crime Information Center
  • FEMA Incident Command System 100, 200, 700, and 800
  • House Bill 93 - Dealing with the Mentally Impaired Crisis Response

Other trainings include:

  • CAD Training
  • Protecting Law Enforcement Responders
  • Hazmat Awareness
  • Fire Dispatch
  • Domestic Violence Training
  • Terrorist / WMD training

After the new hire becomes certified at the NM Law Enforcement Academy they will be required to continue training throughout the duration of their 911 Dispatch career on many more subjects than those that are listed. Continued training is also necessary to maintain certifications/licenses.

Anyone interested in a career in this exciting field can apply on the Job Opportunities link on the Torrance County main page.

Department Downloads

General Downloads

Dispatch

Torrance County Dispatch Center
753 Salt Missions Trail
P.O. Box 449, McIntosh, NM 87032


Contact

Admin Lines:

(505) 384-9631
(505) 384-2705
(505) 384-2706
Fax: (505) 384-9635

Call 911 for emergency


 

Christine Romero
911 Director

Selena Carroll
911 Supervisor (Day Shift) Daily Operations

Ben Daugherty
911 - Supervisor (Night Shift) Daily Operations

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